Your privacy is very important to us. We are committed to protecting your personal information, being transparent about what data we hold, and giving you control over how we use it.

ABOUT US

Laura Torres Counseling, PLLC is a company that offers in person and distance counseling as well as coaching and consulting for highly sensitive people.

You can contact us at laura@lauratorrescounseling.com or by mail at: 201 Charlotte Street Asheville, NC 28801

UPDATE YOUR INFORMATION

It is important to us that your information remains accurate and up-to-date. Please let us know if at anytime your information changes by emailing us at laura@lauratorrescounseling.com

WHEN WE COLLECT YOUR INFORMATION

We collect your information when you interact with us. This could be when you sign up to receive updates from us by email and other digital channels, register for a course, attend an event, or make a purchase.

We collect personal information when you:

-join our mailing list or opt in to our mailing list on the client intake questionnaire

-when you register for a retreat, workshop or online course, free or paid

-when you attend an event or individual counseling session in person or distance

-visit our website

We only collect the information we need to carry on our business, provide the particular product or service you’ve requested, and to keep you informed on what’s new with us. There are occasions when you can choose not to give us certain information, but this may mean that we cannot provide you with certain products or services and that our communications are less relevant. For example, you may not hear about an event in your area if you opt not to provide your city or state.

WHERE WE STORE YOUR INFORMATION

We store your data in Mailchimp, which is the service we use to email you. If you’ve used our counseling services, your information is stored in a HIPAA compliant practice management software called SimplePractice, which is not linked to this website.

HOW WE USE YOUR INFORMATION

Before or at the time of collecting personal information, we will let you know why we’re collecting it. This includes:

-keeping you up to date on our events and offerings

-sending communications relevant to a course you’re enrolled in

-monthly newsletter offering tips, tools, and other helpful information

We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

We will only retain personal information as long as necessary for the fulfillment of those purposes.

We will collect personal information by lawful and fair means and, where appropriate, with your knowledge and consent.

We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

If at any time, you wish to stop receiving our communications, you can click the “Unsubscribe” link at the bottom of your email.

Cookies

What is a cookie?

Cookies are small pieces of information stored by your browser on your computer’s hard drive.

Essential cookies

These cookies help you to move around our websites and allow you access secure areas, like our shopping cart and membership websites for our online courses. The cookies used for these functions are temporary and are removed once the transaction has been completed or you log out.

Functional cookies

These cookies allow the website to identify preferences and support how the website functions. The information these cookies collect is made anonymous which means we will not be able to identify you personally.

These cookies also support social media components, like Facebook or Twitter so you don’t have to login every time you share embedded content. When you visit a page on our website with embedded content from social media platforms (such as Facebook, YouTube, etc.) these providers may set their own cookies on your web browser to set the success of their application and to customize that application to you. We don’t control these cookies; you can manage your settings directly within those platforms.

Performance cookies

These cookies are used to collect information about the ways in which visitors use our site and how quickly our site is responding to our visitors. The cookies collect information in an anonymous form, so we don’t know who is using our site. We use this performance information on regarding the ways in which people use our website to compile reports, and to help us improve the site.

Third-party cookies and targeting

Third-party cookies may be placed on a user’s device which remembers that you have visited certain websites. This is in order to provide you with a targeted advert most relevant to you and your interests, and is referred to as online behavioral advertising, or OBA. These cookies can track your visits, but they don’t know who you are

The data they collect is subject to their own privacy policies and may allow other companies to use cookies to collect information about your website usage and advertising interaction.  You can opt-out from targeted advertising – please see the ‘managing cookies’ section below for more information and links.

Without these cookies, online advertisements you see may be less relevant to you.

Managing cookies

It is easy to manage your cookies by adjusting your browser settings. For more information about cookies and how to opt-out, visit any of the following industry bodies:

• European interactive digital advertising alliance – http://www.youronlinechoices.com/
• Digital Advertising Alliance – http://www.youronlinechoices.com/
• Network Advertising Initiative – http://www.networkadvertising.org/understanding-online-advertising

Browsers

All browsers are different, but by adjusting your browser settings you can prevent your browsing from being tracked. Here are links to the help pages on the major browsers, where you can manage your cookie settings:

• Safari – https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=en_US
• Google Chrome – https://support.google.com/chrome/answer/95647?hl=en-GB
• Microsoft Internet Explorer – https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
• Mozilla Firefox – https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History

Advertising cookies

As outlined above, you can manage third-party advertising cookies through the Interactive Advertising Bureau – https://www.iab.com/